The customer was told he had to delete the tweet before he could re-board.
A Minnesota man was ejected from a Southwest Airlines flight for a tweet calling a gate agent rude,reported CBS Minnesota Wednesday. After tweeting, the man was removed from the plane and stated he was “forced” to delete the tweet before he could re-board.
Duff Watson is an “A-list” passenger with Southwest, which gives him priority boarding. Watson was miffed when the agent in question told him his two children couldn’t board the plane as priority passengers with him, and Watson let her know that Twitter would, in fact, be hearing about this.
"Something to the effect of ‘Wow, rudest agent in Denver. Kimberly S, gate C39, not happy @SWA,’" is how Watson summarized the tweet to CBS. The family eventually boarded the plane, but according to Watson’s daughter, Lucy, the agent threatened to call the cops over the tweet. Watson relayed that the agent said her safety felt threatened.
Southwest apologized in an e-mail to Watson, gifting him and his two children $50 vouchers. Watson tells CBS he won’t be flying on Southwest again.